FAQ List

No, We use express shipping services from DHL, FedEx etc. and as per their policy they do not accept any parcel for PO Box address for security measures. We need your complete home/office address for delivery.

Depending on your purchase volume we have special discount plans available for customers, for Single quantity purchase believe us we are selling at very best price compared to market. We are always open to give you discount for a reason – Please email us the reason and we will surely help you.

Yes, We provide

We ship to all over the globe

Of course yes and we strive to provide genuine items at the best Price in the market. Share us what you need at Contact@collectiblesbuy.co.uk and we shall get back to you immediately.

If you are an existing customer you will get 5 % off on your next purchase , we do not offer much discount because we sell genuinely on low profit but still you can email us if something better you deserve.

You can return the item within 14 days after receiving the item and Return shipping will be paid by the buyer, Return should be made directly to Production house that is in India.

Before returning the item buyer should contact our team to investigate on the problem, returning to international countries itself a problem so direct return would not be accepted. We are sure our team will handle the situation and will be able to guide customer for better return options depending on customer’s country.

1.    Log in to your Magento account.
2.    In the panel on the left under Account Settings, click Change Password.
3.    Enter your Current Password.
4.    Enter a New Password that is from 8-16 characters long, and includes either one capital letter or one special character.    Then, enter it again in the Confirm New Password box.
5.    When complete, click the Save button.

Buyers can send us request with the item no they are interested, we will expedite the manufacturing process of particular items and will instruct how to make purchase of the item

contact@collectiblesbuy.co.uk

1.   Log in to your Magento account.

2.   In the panel on the left under Account Settings, click Address Book.

3.   Enter your address.

4.   When complete, click the Save button.

If you received a product in damage condition we will exchange it or replace its parts depending on customer requirements. We need Damage Product images for generating claim to logistic company, after receiving images we will Ship you a new Item and you do not need to return damage item. Also shipping company will contact you to generate damage report and you have to provide them full damage report.

Just after the successful payment buyers receive an email regarding their order no and item no with other important details, Email confirms the successful orders. In case no email is received please check your spam folders if still no email please contact us at Contact@collectiblesbuy.co.uk

Never should a finish be applied to an antique. Instead, use a good quality museum grade wax, like Bohlen’s Blue Label Wax, or Renaissance Wax. Wax protects the surface but can be easily removed if necessary.

Buyers can pay using safe Paypal Payments, but if they don’t have account they get the option to pay via Credit/Debit cards. Direct bank transfer is also available on request.

Yes there is a Discount on combine purchase but not on all, there are few items on which you get good discount if you purchase in quantity and ask us for combine purchase discount.

Yes there is a Discount on combine purchase but not on all, there are few items on which you get good discount if you purchase in quantity and ask us for combine purchase discount.

Every Country has their Different custom rules and nobody can exactly know Custom officers behavior on international ecommerce orders. Well 90 % customers do not get charge in customs as we send items as a “ Free trade Sample “ or “ Personal Gifts “ and if get charge that is also very low amount because of Low amount invoices.

All orders about 190 GBP will be shipped commercially and Custom charges may apply to those orders depending on countries.

Shipping & delivery

Colliectiblesbuy usually ships the item within 2 working days, some items takes time to get processed because of their run time production. Customers get email regarding purchase and status of their orders with online order tracking details. If customer does not receive any email regarding their order we apologize for this inconvenience. Please email us at contact@collectiblesbuy.co.uk  for fast resolution.